Employee complaints keep Ombudsman busy

The Fair Work Ombudsman investigated more than 21,000 complaints from employees last financial year

By Ruza Zivkusic | April 11, 2011

The Fair Work Ombudsman investigated more than 21,000 complaints from employees across all industries last financial year.

In the recently released Road Transport and Long Distance Operations Award booklet, Ombudsman Nicholas Wilson says up to 500 inspectors referred 53 of the investigations to the courts.

The handbook, which is available to the transport industry operators, aims to help businesses understand and comply with their workplace obligations.

The Ombudsman has answered up to 4,000 calls each day, with a third made by employers where 80 percent of those have less than 15 employees.

Fair Work Ombudsman spokesman Ryan Pedler says the booklet is among the new educational resources now available online to help employers understand their award obligations.

"The Fair Work Ombudsman has jointly developed these resources in recent months with some of Australia’s leading employer organisations, such as the Australian Road Transport Industrial Organisation, under the Shared Industry Assistance Project (SIAP) grant program," Pedler says.

"The resources include interpretive guides and tables, industry-specific help lines, fact sheets, handbooks and a range of other materials.

"The extensive input from peak employer organisations has ensured the resources are practical, user-friendly and meet the needs of employers, particularly those running small businesses."

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