Isuzu Australia is continuing to ramp up its team ahead of its upcoming new model line-up release, announcing its third leadership appointment in as many weeks.
After revealing recently that Ben Lasry and Kylie Barlin are Isuzu Australia’s newest director and chief strategy officer respectively, the brand has now unveiled a new fleet training and handover executive.
Industry veteran Patrick Ryan is Isuzu’s latest national fleet training and handover manager, joining at a pivotal time for the brand.
Ryan first joined the industry as an apprentice mechanic in 1978, bringing his rich technical knowledge to Isuzu Australia.
Recently he’s forged a specialty role training staff in undertaking professional handovers to customers.
“With Isuzu introducing a new product range to market, it’s an incredible opportunity to join the brand,” he says.
“Isuzu is going to great lengths to educate all its people and dealers on the new product, and we need to impart that knowledge to fleet customers to ensure they are getting the most out of the current model and then the new trucks when they come to market.
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“I have never seen such a dynamic change in the industry. What Isuzu is doing with the new model and into future drive train technology, such as EV, is incredibly exciting for a heavy vehicle veteran like me.”
Complementing its zone allocation model for non-fleet buyers, the Isuzu Australia fleet department has introduced dedicated national key account managers, working directly with large-volume truck buyers to ensure efficient operation and maintain critical relationships for the brand across the country.
Isuzu Australia national fleet sales manager Grant Walford says Ryan’s appointment would support the Isuzu Trucks dealer network.
“Our dedicated national key account managers will continue to handle the broader sales process, but we know that with significant industry change and technology growth, we had to look at providing that next crucial part of the fleet relationship,” Walford says.
“Patrick is a welcome addition to Isuzu with his expertise in facilitating handovers that ensure the customer gets the very best out of the product.
“Our new model range brings with it a raft of updates, and Patrick’s deep knowledge of how to showcase these features to our customers will help them to utilise the trucks in the best possible way.”
Ryan’s role is a long-term prospect, going beyond the handover process to see him become the ongoing point of contact for Isuzu fleet customers.
“I fully appreciate the diversity of Australian trades and industry; it is not a one-way street,” he says.
“Dealerships are integral in the customer experience, and together, we will continue to deliver the premium experience that keeps customers coming back to Isuzu time and time again.”
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