Isuzu Australia has recognised the very best of its national dealer network, crowning the winner of its annual Dealer of the Year awards.
Against a backdrop of softer market conditions and the introduction of Isuzu’s all-new model line-up, Isuzu Australia says its dealers once again demonstrated their commitment to customer service and aftersales support.
With more than 70 dealer sites nationwide, Isuzu held the awards on the Gold Coast to recognise excellence across all areas of dealership operations, including new vehicle sales, customer care, staff training, inventory management, service performance and parts support.
Each category contributes to the overall Dealer of the Year title, with metro and regional dealerships judged equally, ensuring a level playing field across the national network.
Melbourne-based Westar Truck Centre, part of the Patterson Cheney Group, was named the overall Isuzu dealer of the year for 2025.
“This award is a reflection of the dedication of our entire team both Westar Derrimut and Westar Campbellfield. This really is for them,” dealer principal Adrian Harding says.
“Throughout a year of significant change, we stayed focused on supporting our customers and ensuring they had complete confidence in both our products and our people.
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“The new model introduction prompted plenty of activity across the business, but our priority never shifted from delivering the highest standard of service and support.”
Fraser Coast Isuzu took home the Isuzu parts dealer of the year award as well as the sales dealer of the year, while Ballarat Isuzu won the service dealer of the year award.
Isuzu Australia director and chief operating officer Andrew Harbison says the 2025 awards carried particular significance given the operating environment.
“This has been a year that tested every part of the industry,” he says.
“With the transition to our all-new model range and softer overall market conditions in some weight categories, our dealers have shown tremendous resilience and professionalism.
“These awards recognise those who have pursued customer service and support excellence with firm determination, ensuring Isuzu customers remain productive and confident in their investment.
“The strength of the Isuzu network has always been one of our greatest advantages. From metropolitan centres through to regional and remote communities, our dealers continue to set the benchmark for truck sales expertise and aftersales care.”
Harbison says the successful rollout of the new model range was a whole-of-network effort.
“The preparation, training and investment required to support a full model changeover is significant,” he says.
“Our dealers embraced that challenge, upskilling their teams and enhancing their facilities to ensure a seamless transition for customers.
“It is particularly pleasing to see dealerships delivering such strong performance in a more competitive and measured market. It reinforces the depth of capability across the network and the shared commitment to continuous improvement.”
Harbison also acknowledged the broader dealer body for its collective contribution to the brand’s performance.
“While we celebrate individual categories and overall winners, the standard across the entire Isuzu dealer network remains exceptionally high,” he says.
“That consistent focus on customer support, reliability and long-term partnership is what underpins the Isuzu brand in Australia.
“We congratulate this year’s winners and thank every dealership across the country for their ongoing dedication to our customers and to the Isuzu Trucks brand.”
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