Well-known dealer principal Gary Melrose has just celebrated his 50th year with Gilbert & Roach Isuzu at their Huntingwood location in New South Wales.
Melrose started his career in the industry as a fresh-eyed 16 year old, joining the Gilbert & Roach team as an apprentice mechanic at its Homebush location.
“When I was a kid, I loved working with anything mechanical, and to have turned that passion into a career lasting 50 years is incredibly special,” Melrose says.
“I suppose I am the most experienced person in the country when it comes to working with the Isuzu brand.
“I loved working on the trucks and climbed the ranks from foreman to service department manager, then onto sales, general manager and eventually dealer principal of a business I never imagined would be so successful.
“I’ve had the privilege of working with many incredible people, and I continue to meet others who inspire me to deliver the best outcomes for our customers.”
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Reflecting on the brand’s growth, Melrose credits the success to a combination of quality products, great people, strong systems, dedicated dealers and loyal clients.
“Seeing the Isuzu name evolve into what it is today is a tremendous achievement,” he says.
Melrose fondly remembers the early days when Isuzu had just two models: the smaller KS21 and the medium rigid SBR 50. Now, Isuzu provides 27 variants catering to diverse industries and applications.
“Isuzu is a premium brand in Australia, and it attracts people,” Melrose says.
“The brand ensures excellent customer support, with knowledgeable salespeople, expert technicians, and access to an industry-leading spare parts network.”
In 2000, an increasing demand for services led Gilbert & Roach to relocate from Parramatta Road to a new site in Huntingwood. The dealership now also has locations in Gosford, Newcastle, and Narellan.
Looking ahead, Melrose remains energised with the upcoming launch of Isuzu’s new model line-up later this year.
“I think our customers are constantly evolving, and the products that we get are generally ahead of that evolution, which is always a good thing,” he says.
“But they’ll be the first to let us know if we’re hitting the right spot.
“People used to fear technology, but now they embrace it and want to know more about their truck than ever before.
“It’s a challenge each day, but Isuzu isn’t just another truck brand; it’s a leader in every sense of the word. Gilbert & Roach Isuzu is poised for an exciting future.”
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