Isuzu Trucks has revealed it is growing its network of Authorised Service and Parts Outlets (ASPOs), with newly opened dealerships taking Isuzu’s footprint to 81 locations across Australia.
Coming off the back of record sales years for Isuzu Trucks, Isuzu now has just under 100,000 units in operation under 10 years old, with a recent rise in customer demand for aftersales products and services leading to the growth of ASPOs.
An increase in scheduled service agreement packages is also allowing Isuzu to grow its in-dealership servicing, genuine parts and accessories sales.
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Alongside the focus on Chain of Responsibility (CoR) requirements for heavy vehicles to be maintained and compliant for operation, Isuzu Australia Limited head of network development Nathan Ton says bringing more ASPOs under the Isuzu Trucks banner will ensure customers continue to receive the full benefits of the brand’s supporting offering.
“Isuzu has an outstanding network of dealers, which has benefitted our customers for over 50 years,” Ton says.
“Due to the broad range of industries and customers that we support, combined with sustained growth over a long period for Isuzu Trucks product, we have stepped up efforts to bring new ASPOs in key locations into our system.
“Within the strategy, we take into consideration feedback and input from existing Isuzu dealers, who want to ensure their customers are well-supported throughout their truck ownership journeys.”
When it comes to selecting an ASPO partner, Isuzu follows a considered process, focusing on reputation for excellence in service and workmanship to choose the locations to offer the same resources available to all Isuzu Trucks dealerships.
“An Isuzu ASPO is the same as an Isuzu dealership workshop from our point of view—there’s a very high standard to be maintained in terms of service and staff training,” Ton says.
“From the outside view, ASPOs carry the Isuzu pylon and other signage to clearly identify them as being part of the Isuzu network.
“All up, this gives customers the assurance that their asset is in expert hands.”
One of Isuzu’s new ASPOs is Transall Motors in Morwell, an experienced heavy vehicle workshop now offering the full range of Isuzu parts and service offerings.
Established in 1983, Transall Motors is owned and operated by the Daly family, with a strong history of supporting truck owners in the region. It has been part of the Isuzu Dealer network for the past 12 months.
“Being well-established, we are able to work with both Isuzu and the Gippsland Truck Centre to offer our customers exceptional service and parts sales,” Transall Motors operations manager Bobby Daly says.
“We understand the diverse range of applications that people use their trucks for in the region, so this ensures that we have all bases covered.
“The ongoing support that’s provided by Isuzu in terms of training and information on the product is second to none—so whether it’s a simple service or they’re needing genuine replacement parts or a run through a warranty enquiry, our customers can feel confident they’re going to get the best from us.”
Isuzu offers up to six years in warranty on new trucks (model dependent) and three years on parts and service when conducted through an Isuzu dealer or ASPO.
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