IVECO Trucks Australia has crowned its highest performing dealerships for 2024 at its annual dealer conference awards ceremony.
Six major awards were handed out at the conference, with a variety of metropolitan and regional dealerships included in the program.
All dealerships were evaluated across a variety of performance measures including vehicle sales against retail targets and share of market, parts sales, Net Promoter Score, customer service, maintenance and repair outcomes and other customer focused criteria.
The metropolitan dealer of the year for the medium and heavy sector went to the Melbourne-based Adtrans Truck Centre, while South Australia’s Mount Gambier IVECO being awarded the regional dealer of the year award in the same sector.
The light segment awards saw Newcastle IVECO win the metropolitan dealer of the year, while Wodonga’s Blacklock Truck Centre took home the regional prize.
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Customer care also came into focus on the night, with Adelaide IVECO being dealer of the year for customer excellence. On the fleet maintenance side, Tasmania’s WB Truck N Trailer won the parts and service award.
IVECO Trucks Australia managing director Glen Dyer presented the awards and acknowledged the “outstanding commitment” of the winners.
“An IVECO Dealer of the Year is recognised as a business that continually invests in its people and its systems, while building relationships of trust and fair dealing in their local market,” he says.
“They take a genuine interest in the needs of their customers and have a clear understanding of the IVECO products and services they represent, and how these provide solutions for our owners. They should also strive for excellence and champion a customer-first attitude across all business departments.
“I congratulate our most recent winners and thank them for upholding sustained levels of customer service, business performance and engagement in the IVECO brand.”
IVECO also recognised individual talent with awards across its network for sales, service and parts excellence included in the night.
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