Customer to see responders’ progress and likely time of arrival
Isuzu Australia Limited (IAL) and its service partner National Transport Insurance (NTI) have deepened their relationship, with Isuzu is integrating NTI Truck Assist’s Service Provider App into the Isuzu Assist program.
The app is a management tool that will provide Isuzu Assist customers with real-time updates of their service technician’s location, the truck-maker says.
Once a request for service is received, Isuzu Assist service providers will use the app to SMS a link to the customer.
Customers can then follow this link to access a webpage showing their respondent’s real-time location, giving them an accurate estimated time of arrival.
Isuzu says integrating this GPS technology into roadside assistance services will reduce the uncertainty of waiting for a mechanic after a breakdown.
In addition to tracking a technician’s progress, the Truck Assist App allocates breakdown cases to service providers in a more efficient manner by finding the nearest available respondent, leading to shorter wait times for users.
Location monitoring also assists with the safety of service providers who are responding to breakdowns on roadside areas.
This technology provides real-time display and allows the user to give instant feedback following the job’s completion.