Long-term company servant started in grassroots roles
Volvo Group Australia has promoted its aftersales and services vice president Tony O’Connell to vice president of sales.
Rising through the group’s ranks, O’Connell started with Volvo as a project coordinator in 2005, and has held roles in project management, business development and retail support over the past 13 years.
“My role in aftersales and services has been focused on helping to resolve issues before they become problems, which means getting close to customers to understand their businesses and their priorities,” Mr O’Connell said.
“This has given me invaluable insight into what matters most to our customers, and I am looking forward to translating this into my new role leading Volvo Trucks Australia.”
Volvo Group Australia president and CEO Martin Merrick says the appointment reflects the company’s confidence in O’Connell’s expertise.
“Tony has been a valuable part of the Volvo Group family. He has a deep understanding of our customers gained through a variety of roles at the Group over this time,” Merrick says.
“He has led the development of aftersales and services through close partnership with our dealership network in Australia and New Zealand by delivering superior customer service.
“With a career grounded in grassroots customer work at dealership level, Tony brings deep insight and passion for the brand to the role.
“I have full confidence that Tony will lead the Volvo Trucks Australia team through an exciting time ahead for the brand, and further build on its great market success in Australia and New Zealand to deliver a premium customer experience.”