The family-owned Mavin Truck Centre has won the coveted Daimler Dealer of the Year Award for 2020.
Daimler Truck and Bus Australia Pacific president and CEO, Daniel Whitehead, presented the award to Mavin Truck Centre dealer principal, Dean Mavin, at a special event in Brisbane.
The Daimler dealer of the year award recognises the best dealership representing the Daimler Truck and Bus portfolio of Mercedes-Benz, Freightliner, Fuso and Alliance Truck Parts brands.
Mr Whitehead says Mavin Truck Centre was a deserved Daimler dealer of the year award winner.
“Dean Mavin and the team and Mavin Truck Centre look after their customers like they are family,” he says.
“This sharp customer-first focus is one of the reasons they are a key regional dealership for the Daimler Truck and Bus network in Australia and makes them a worthy winner of the Daimler dealer of the year award,” Whitehead concludes.
The Kempsey-based Mavin Truck Centre has won several regional dealer of the year awards for both Mercedes-Benz and Freightliner brands during the last five years, including the 2020 Freightliner regional dealer of the Year award.
It recently added Fuso to its stable and opened a new dealership in Coffs Harbour, further boosting its customer support.
Last year, the dealership also achieved Elite Support certification after implementing a raft of improvements.
Daimler Truck and Bus Australia aftersales and network operations director, Greg Lovrich, says the Mavin Truck Centre team is always looking to improve customer experience.
“Mavin Truck Centrre is part of the positive transformation we have seen across the Daimler Truck and Bus network in Australia during the last few years,” Lovrich says.
“They are prepared to invest and commit to improvements that make a big difference to our customers and help keep them on the road getting the job done,” he adds.
In order to achieve Elite Support certification dealerships must meet 129 criteria as part of the initiative introduced by Daimler Truck and Bus in partnership with its dealership network.
Elite Support certified dealers across the country say the initiative has improved their customer satisfaction levels and helped them run better businesses.