Robert Young, the dynamic director of RIG Hire & Contracting, has achieved remarkable success in the civil and construction industry, and he is looking to take that success even further using the innovative cutting-edge electronic tipper docket system TipTraxx.
Born and raised in the picturesque highlands of Scotland, Robert’s journey to the forefront of Australia’s civil and construction industry is a testament to his determination, hard work and strategic innovation.
After serving in the military and working as a mechanic and fabricator at Boeing Aerospace, Robert ventured into the business world, establishing and growing several successful businesses.
At RIG Hire & Contracting, Robert’s commitment to his employees is evident.
“We believe in paying our employees properly for their time and efforts so that their families can support them in what they do,” he says.
This approach has fostered a loyal and motivated workforce, driving the company’s continued success.
Recently, Robert adopted TipTraxx; a web-based, real-time, paperless docket system designed specifically for tip trucks. TipTraxx eliminates the need for handwritten dockets, incorporating a computer or tablet and mobile device to record tipper loads as they happen, allowing for live monitoring from tablets or computers anywhere in the world.
Today there are many digital systems available on the market; they are usually designed for picking up or dropping off a single load. Some transport businesses even resort to using systems designed for courier companies.
TipTraxx is designed specifically for tippers – from its inception, it captures all the nuances and complexities associated with tipper haulage. TipTraxx caters for multiple loads on one docket, accommodates differing load sites and tip sites, different materials, split loads and pre-loads. TipTraxx even has a cartage target so if there is a limited amount of material required on a particular site, an alert will be sent when the limit has been reached.
Many companies have taken the innovative giant leap to start using a digital system, which is highly commendable. In their haste, they just settle for a digital system without scrutinising the product to see if it is highly suited to their needs or gives them a maximum benefit. Robert is an example of someone who has implemented a digital system to gain a maximum advantage for his business. RIG Hire & Contracting is primarily a tipper business, so it made sense for it to use a system designed and developed for tippers.
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Robert’s drivers have taken to TipTraxx very easily due to its user-friendly interface.
“The system is incredibly easy to use, even for those who are less tech-savvy,” Robert says.
“Moreover, integrating Xero will save us time and money in keeping track of all our assets.”
TipTraxx has gone the extra mile to ensure that drivers have the resources to understand and use the mobile app. Available on the driver’s mobile app are Basic Operating Instructions, a comprehensive FAQ and even instructional videos. Additionally, drivers also receive an instructional windscreen sticker and a pocket-sized Mobile App Quick Guide notecard. With the resources available to drivers, they have all the tools they need to start using TipTraxx.
TipTraxx offers real-time tracking, enabling Robert to monitor his trucks’ locations and activities.
“It’s fantastic to see where all my trucks are, what they’re up to, and if they’re having a break,” he says.
Additionally, TipTraxx includes safety features such as pre-start checks and fit-for-duty confirmations, ensuring that drivers are always ready for duty.
With TipTraxx streamlining his operations, Robert is confident of expanding his business, including both the dry hire and tipper company.
“TipTraxx helps us keep tabs on all our equipment, whether it’s on wheels or not,” he says. “It’s like having an extra set of eyes on the business.”
TipTraxx is not just a phone app and paperless docket system but a complete tipper management system. It includes features such as an asset register, customer database, allocation system, load details and electronic dockets. The system integrates with leading accounting software, allowing users to invoice customers directly.
Game-changer for operators
TipTraxx is an Australian-owned, Brisbane-based business developed specifically for the tipper industry. Its founder is an accomplished truck driver with decades of tipper experience. The system was designed to be easy to use, with a user-friendly interface for both drivers and allocators.
TipTraxx eliminates the need to collect dockets, enter docket details in a spreadsheet and calculate totals for invoicing. It allocates trucks, allows rates to be entered and automatically uploads all docket details to the web system with totals calculated. This allows users to download a completed spreadsheet.
TipTraxx integrates with leading accounting software, giving users the ability to invoice their customers directly. The system is offered as a subscription service, charged on a per-truck, per-day month basis, billed monthly.
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